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FREE SHIPPING FOR ORDERS OVER RM40 ( MALAYSIA ONLY )

Product FAQ

Toothbrush / Razor Cover

How does Flipper toothbrush/razor cover work?

Just as its name suggests, Flipper toothbrush/razor cover flips open and close automatically in response to the gentle pull or push of the toothbrush/razor.

Why should I use Flipper toothbrush cover?

Flipper toothbrush cover keeps your toothbrush hygienically in a protected enclosure with vents. It protects your toothbrush from germs, dust and other foreign particles that may cause oral diseases. The individual compartment also prevents cross-contamination.

Besides, the patented one-touch-open-close mechanism makes it simple and fun to use!

Why should I use Flipper razor cover?

Flipper razor cover is designed to shield razor from splashes. It keeps the blades in tip-top shape & lasts longer. And the patented one-touch-open-close mechanism makes it simple to use!

It is great storage to make your bathroom more organized. Also, it is perfect for home and travel use!

Is Flipper safe to use?

Absolutely! All materials are non-toxic, they are certified with food contact safe. Flippers are rigorously tested and assured by reputable laboratories in Europe and the US to meet consumer safety, health and environmental standards.

I found similar toothbrush covers in the market, what makes Flipper different?

Flipper toothbrush cover is the original design invention by Orca Innovation Sdn. Bhd. The mechanism is awarded internationally prestigious design awards and patents including the international reddot design award, Singapore Design Award and Malaysia Good Design Award in recognition of its quality and design.

Besides, Flippers are only made of top-quality materials and are subjected to rigorous quality-control.

How can I attach Flipper toothbrush/razor cover to my bathroom wall/mirror?

Flipper toothbrush/razor cover comes with suction cup(s). Simply press the Flipper firmly against a flat, smooth and clean surface (such as mirror, glass or bathroom tile). If you want to move it, simply peel it off the wall and reattach it in a new position.

Can Flipper toothbrush/razor cover attach to all kinds of tiled walls?

We suggest you stick Flipper toothbrush/razor cover onto flat, smooth, nonporous & clean surface (such as a mirror or smooth glossy tile), they may not work well on textured tile and uneven surface.

Can Flipper toothbrush cover hold onto my toothbrush?

Flipper toothbrush cover is designed to hold up to 150 grams. Most toothbrushes in the market weigh less than 75 grams.

Can Flipper toothbrush cover hold onto my electric toothbrush?

Flipper toothbrush cover is designed to hold up to 150 grams. For electric toothbrushes that weigh more than that, we recommend you store the brush head without base into Flipper if possible.

Can my toothbrush fit into a Flipper toothbrush cover?

Most toothbrushes should fit into Flipper toothbrush cover, as toothbrushes are usually designed with a slim shaft after the bristle (the shaft dimension is generally standard among toothbrushes in the market).

Why is Flipper Owl good for me?

Flipper Owl toothbrush cover comes with a built-in 1-minute sand timer. Good brushing habits recommend at least 2-minute brushing.

To encourage young kids to brush longer, rotate the face timer twice to complete 2-minute brushing, it adds joys to the daily routine.

How long is the duration of the Owl timer?

The sand timer measures around 1 minute long. Due to the nature of the sand beads, it might have a time deviation of ± 10 seconds.

What is a Flipper toothbrush/razor cover’s lifespan?

Our research testing established that Flipper toothbrush/razor cover can ‘flip’ at least 50,000 times – this is equivalent to using Flipper 3 times daily for 45 years.

How long does the suction cup last?

It depends on the surface and usage condition. On mirrors, suction stays strong up to 3 years.

What should I do if the suction cups deform and lose suction?

Dip the suction cups in warm water (approximately 60°C or 140°F) for 10 minutes. The suction cups should regain their original shapes.

My Flipper toothbrush cover is dirty over some time, what should I do?

Give it a nice wash at least once a month. We also suggest washing your toothbrush thoroughly to remove any remaining toothpaste or food particles after each brush. Give it a little flick to dry your toothbrush before placing your toothbrush into the cover. Watch cleaning video.

How should I wash my Flipper toothbrush / razor cover?

To keep your prized Flipper in a great condition, we recommend you clean it at least once a month with light brushing in clean water. To have a thorough wash, clean it in warm mild soapy water and rinse it clean with water. Watch cleaning video.

Toothpaste Squirter

How does Flipper toothpaste squirter work?

Just remove the toothpaste cap and insert the toothpaste tube into the silicone slot at the back of the squirter. Watch how it works.

Why should I use Flipper toothpaste squirter?

It is cleverly designed to prevent overuse of toothpaste by dispensing a lesser amount with a small opening. Overuse of toothpaste can be harmful to our teeth, especially to children who are in permanent teeth development.

And, it is easy to use, the silicone valve will automatically shut off after each use.

Which toothpaste tubes do Flipper toothpaste squirter fit into?

The squirter comes with a silicone slot, and based on our laboratory results showed that it fits most screw-top toothpaste tubes with a diameter no more than 13mm, and the length no shorter than 10mm.

Will the toothpaste leak? Does it dry out the toothpaste?

No, Flipper toothpaste squirter is designed with a small silicone opening, the silicone valve will stay shut unless you squeeze the tube.

What should I do to replace a new toothpaste tube?

All you need to do is to remove the old tube, and slot in the new tube. The toothpaste flow will be continued as you squeeze the tube.

The toothpaste is not flowing?

For first time use, it will require more force to squeeze the tube for the toothpaste to flow into the silicone valve.

We recommend using the toothpaste squeezer to keep the tube full at the front end for smooth toothpaste flow.

How does Flipper squeezer work? Why should I use it?

A squeezer is a help tool that comes with Flipper toothpaste squirter to keep your tube always full at the front end. It helps you get the last squeeze of toothpaste out easily and reduce waste with its narrow gap.

Just insert the tube into the squeezer and push forward, that’s it!

Does Flipper squeezer fit my toothpaste tube?

Flipper squeezer works well on most toothpaste tubes, the tube size should not be larger than 65mm in width.

How should I wash my toothpaste squirter?

You can give a quick wash with running water on the surface after each use.

To have a thorough wash, watch cleaning video here:

1. Remove squirter from the toothpaste tube.
2. Rinse the silicone slot with running water to remove the excess toothpaste.
3. Use a small brush like spout brush, or cotton bud to clean the residue inside the silicone slot.

How should I wash my toothpaste squirter?

You can give a quick wash with running water on the surface after each use.

To have a thorough wash, watch cleaning video here:

1. Remove squirter from the toothpaste tube.
2. Rinse the silicone slot with running water to remove the excess toothpaste.
3. Use a small brush like spout brush, or cotton bud to clean the residue inside the silicone slot.

Order & Shipping FAQ

How long will I receive my order?

The orders are dispatched within 2~5 Business days (Within Peninsular) or 5~7 Business days (Sabah & Sarawak).

“Business days” are defined as Monday~Friday, excluding public holidays.

Where do you ship?

We ship to any address in Malaysia except P.O. box address. For overseas shipping, please contact our customer service at support@myflipper.com.

Can I put a different address as my shipping address?

Yes, we will deliver your order based on what you fill in the shipping address.

What if I am not at home at the time of delivery?

If you are not at home on the scheduled delivery date, our appointed courier service will contact you to arrange for an alternate delivery date and time.

What are the shipping fees?

We will charge a flat rate RM6 for orders below RM40. Free shipping will be provided for all orders with RM40 and above in a single receipt.

Can I change my delivery address after my order has been shipped?

Delivery address changes can only be made if the order has not been packed by the warehouse. But if the order has been packed and ready to ship, then we are unable to make any changes. Hence, please ensure the delivery address is correct at the time of placing your order.

If you really need to change the shipping address after placing the order, please contact us at 607-5588522 as soon as possible and let us know the following information to verify your order:

1. Order number
2. Registered name
3. Registered address

Please take note that we only change the shipping address if it has to be updated under the same area or location. Requests to change to other states cannot be processed.

Can I cancel my order if it hasn’t been shipped yet?

Once your order has been placed, it immediately starts going through our ordering process. Therefore, we unfortunately cannot cancel or change your order.

I haven’t received my order yet. What’s going on?

If for some reason you haven’t received your order in line with our delivery information, please email us at support@myflipper.com or call our customer service at 607-5588522. We’ll get right onto it.

Do I need an account to place an order?

You don’t need to be a member to place an order with Flipper, but it would be a good idea! Registering a member is free, easy and quick. You will be able to enjoy benefits like save your address and card details for faster shopping and manage your account details, order history and see order status. Just click here to create your account.

How do I know my order is confirmed?

You will receive an “Order Confirmation Email”. For our member, you can go to our store > My account > “View order” to check on your order status.

How do I track my order?

Once an order is shipped, we’ll send you a Shipping Confirmation which includes a delivery tracking number and the carrier tracking page. By clicking the provided URL, copy the tracking number and you can check the delivery status.

Payment FAQ

What payment methods does Flipper accept?

Credit/Debit Card and Paypal
We accept all payment methods labeled American Express, Visa, MasterCard or Paypal. Please select “Paypal” option for credit/debit card and Paypal payment. Please visit www.paypal.com for information on PayPal.

Online Banking
You may also make payment via online banking service, select “Billplz” option and select one of the affiliate banks to complete payment. Billplz affiliate banks include:

  • Alliance Bank
  • Affin Bank
  • Ambank
  • CIMB Clicks
  • Bank Islam
  • Bank Rakyat
  • Bank Muamalat
  • BSN
  • Citibank Berhad
  • Hong Leong Bank
  • HSBC Bank
  • Kuwait Finance House
  • Maybank2U
  • OCBC Bank
  • Public Bank
  • RHB Now
  • Standard Chartered
  • UOB Bank

Do I need a PayPal account to purchase items?

No, you can opt to pay by credit/debit cards or online banking without having a PayPal account.

If I save my credit card information, is it secure?

When shopping on our site, we give you the option of saving your credit card details to make things easier next time. Your details are stored securely at PayPal, our payment partner, which are PCI DSS compliant. Your credit card information can’t be accessed by any third parties.

Can I pay with any currency?

Currently, we only accept Malaysia Ringgit as our currency.

Returns & Exchanges

We accept returns due to any of the following reasons:

Manufacturing defect

We do not cover damage caused by accident, improper care, non-standard usage or negligence. If you receive a defective product due to workmanship or material, please drop us an email at support@myflipper.com within seven business days from the day you received the product for further assistance.

Wrong item shipped or missing item

If you receive an item that is not what you have ordered or missing something from your order, please drop us an email at support@myflipper.com within seven business days from the day you received the product for further assistance.

Promotion Terms & Conditions

Free shipping for purchase over RM40.

  • Free shipping is only redeemable on minimum purchase of RM40 above on www.myflipper.com in a single receipt.
  • Free shipping is only applicable for delivery to any Malaysia address.
  • Flipper reserves the right to amend the Terms & Conditions of this promotion at any time without any prior notice.

55% off First Order

How does this promotion work?
Sign up for Flipper newsletter, you can get a 55% off on first order by receiving promo code via email.

  • This offer is valid until 31st December 2020.
  • No minimum purchase.
  • This offer is limited to one time redemption per transaction only.
  • This offer is not exchangeable for cash.
  • This offer must not be combined with any other or same promotional offers, deals & promo code.
  • This offer is valid only for residents of Malaysia.
  • Flipper reserves the right to amend the Terms & Conditions of this promotion at any time without any prior notice.

Write a Review and Get 15% Off On Your Next Purchase

How to write a review?

1. Browse the product page of the product you order.
2. Fill in your name (or simply a nickname), email address, rate the product and write your review.
3. Click on the “Submit Review” button after you have done your review.

How does this promotion work? / T&C

  • The review has to be written within 2 months after receiving your order.
  • The review has to concern a product you ordered and which was already delivered at the time of writing the review.
  • Please use the same email address you used for your order. ( We need an email address to send you 15% off promo code. Rest assured, your email address will not be published and be confidential.)
  • Please leave a review using your name or a pseudonym.
  • The promo code is given 15% off on your next purchase.
  • The promo code is valid for a period of 6 months and can be used for once.
  • The promo code will be sent by email within 3 business days.
  • The promo code must not be combined with any other or same promotional offers, deals & promo code.
  • Flipper reserves the right to amend the Terms & Conditions of this promotion at any time without any prior notice.

How to use Promo Code?
1. Select the item/s you wish to purchase then click “Add to Cart”.
2. Click “Checkout” in your shopping cart page.
3. Confirm your shipping information.
4. Under Order Summary, enter Gift Card number or Promo Code in the “Gift Card” column box, then click “Apply”.
5. Complete payment through your preferred payment method.

MERDEKA63 - Select 3 items, Pay 2 Only

How does this promotion work?
When you select any 3 Merdeka PLAY Series and simply key in promo code – MERDEKA63 at checkout, you only pay for 2 items! (Free shipping included)

  • This offer is valid until 30 September 2020.
  • This offer is exclusively for Merdeka Play series.
  • This offer is included Free Shipping.
  • This offer is limited to one time redemption per transaction only.
  • This offer is not exchangeable for cash.
  • This offer must not be combined with any other or same promotional offers, deals & promo code.
  • This offer is valid only for residents of Malaysia.
  • Flipper reserves the right to amend the Terms & Conditions of this promotion at any time without any prior notice.